Efficient Reverse Logistics to Protect Your Bottom Line

We make reverse logistics simple, efficient, and cost-effective, helping you manage product returns, repairs, and repurposing with minimal disruption to your business. Whether it’s a single item or large-scale returns, our flexible solutions are designed to recover value and maintain customer satisfaction.

Why Reverse Logistics Matters

In today’s retail and eCommerce environment, returns aren’t just an inconvenience; they’re a reality of doing business. Poorly managed returns can lead to lost revenue, wasted stock and frustrated customers. With the right reverse logistics management in place, returns can become an opportunity to:

  • Recover costs through resaleable stock

  • Protect your brand reputation with fast, friendly returns handling

  • Support sustainability goals by reducing landfill waste and recycling responsibly

  • Gain better inventory accuracy through real-time return tracking and reporting

Pacificomm’s reverse supply chain management turns what used to be a cost centre into a controlled, measurable process that adds value to your operation.

Our Reverse Logistics Services

Our reverse logistics management covers every stage of the return journey, from collection to repair, refurbishment, or disposal. We tailor our services to suit your business and customer requirements, ensuring speed, accuracy and transparency at every step.

Core reverse logistics services:

  • Returns Processing / RMA: Fast, accurate return authorisation and handling.

  • Spare Parts Management: Organised inventory and efficient parts dispatch.

  • Repairs and Refurbishments: Extend product life and recover resale value.

  • Disposal Management: Sustainable recycling and disposal of unsellable stock.

  • Kitting and Assembly: Ready-to-ship product bundling and configuration.

  • Co-packing: Retail-ready packaging for resale or redistribution.

  • Staging and Deployment: Pre-configured products ready for direct delivery.

  • Re-packing and Re-labelling: Update branding, packaging, or compliance labelling quickly.

Technical Services

We handle complex product and warranty workflows, including:

  • RMA administration

  • Defective product collection

  • Screening and testing (including No Defect Found assessments)

  • Swap pool handling

  • Repair cycle and credit claim management

  • Stock returns to the channel for non-eligible items

  • Off-site swap and return-to-base warranty support models

  • Service and warranty management

  • Call centre handling for returns

  • Return-to-vendor logistics

  • Replacement delivery to customers

Industries We Support

From retail and eCommerce to technology, healthcare and manufacturing, Pacificomm works with businesses across a wide range of sectors. Our reverse logistics solutions adapt to the unique challenges of each industry, whether it’s managing warranty returns for electronics, refurbishing equipment for healthcare, or re-labelling seasonal stock for retail. Whatever you sell, we help you recover value, reduce waste, and keep customers satisfied.

Here’s How We Deliver Better

We see reverse logistics as more than returns; it’s a chance to reduce waste, improve efficiency and keep customers happy. With local expertise, smart systems and a flexible approach, we deliver solutions that work now and scale with your growth.

  • Local expertise, global reach: Proudly New Zealand-owned, with international capability through our trusted network.

  • Full-service capability: Forward and reverse logistics handled under one roof for a truly integrated supply chain.

  • Technology-driven visibility: Real-time tracking and reporting for total control over your returns process.

  • Partnership approach: We work with you, not just for you, ensuring seamless integration with your systems and goals.

FAQs

  • Yes, we operate globally, giving you a single point of contact and consistent service on both sides of the Tasman. This helps you reduce shipping costs, improve delivery times and streamline your inventory management.

  • Our systems and processes are built for flexibility from palletised B2B deliveries to DTC orders with customised packaging. We can track batches, expiry dates and special promotions like gift-with-purchase to keep every order accurate and on brand.

  • We provide a detailed migration plan, with dedicated onboarding support and clear timelines to minimise downtime. Our goal is to maintain operational continuity from day one, so you can move without risking fulfilment errors or missed SLAs.

  • Yes, we offer advanced integrations with Shopify and other leading platforms to keep your orders, inventory, and returns in sync. You’ll get real-time data for better decision-making and fewer manual processes.

  • We’re experienced in managing seasonal peaks and promotion-driven surges without compromising speed or accuracy. Our team and systems scale to match demand, so your customers receive a consistent experience year-round.

  • Absolutely! You’ll have full visibility over your stock, order status, and delivery progress through our reporting tools. This transparency helps you stay in control, meet retail compliance requirements, and respond quickly to any issues.

About Pacificomm

Pacificomm is a New Zealand-owned 3PL and 4PL provider delivering flexible, scalable logistics solutions. From warehousing to freight, we combine local expertise, global reach, and smart technology to keep your supply chain moving.